Laundry Operations Manager

5 days ago


Reno, Nevada, United States Grand Sierra Resort and Casino Full time
Job Summary

The Assistant Director of Laundry will oversee the efficient operation of the laundry department and provide exceptional internal and external guest service. This role is responsible for managing the day-to-day and overall operations within the laundry department.

Key Responsibilities

• Manage resources, staff, productivity, and quality control to ensure effective and successful operations.

• Conduct team member evaluations and address employee requests and concerns.

• Develop and implement training programs for laundry job duties, equipment use, and safety procedures.

• Review production needs to meet property demands and troubleshoot supply shortages, quality issues, and labor utilization.

• Respond promptly to equipment breakdowns and troubleshoot electrical, mechanical, and plumbing issues.

• Conduct preventative maintenance audits on commercial laundry equipment and interpret technical operation and repair manuals.

• Assist with financial planning and budgeting within the department as needed.

• Ensure cost-effective operation and efficiency of the laundry plant while maintaining a safe work environment.

• Maintain constant communication with internal and external customers to provide optimal guest service.

• Attend meetings to stay informed of new rules, regulations, and procedures and discuss scheduling and departmental concerns.

• Comply with hotel rules and regulations for safe and efficient operation of hotel facilities.

• Provide a safe environment for customers and employees and report emergencies, suspicious persons or activities, and hazardous conditions to security or safety personnel.

• Produce detailed productivity reports and utilization reports as needed.

Requirements

• Dedicated to meeting and/or exceeding internal and external client expectations and requirements.

• Collaborate with others to accomplish joint tasks and common objectives.

• Ability to plan and anticipate business needs by reading and interpreting occupancy reports.

• Strong verbal and written communication skills and supervisory and organizational skills.

• Working knowledge of all laundry equipment at the facility.

• Ability to work varying schedules that reflect the business needs of the hotel.

Education and Experience

• Minimum 4-5 years of experience in laundry management or laundry operations within the hospitality and/or healthcare industries.

Physical Demands

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the team member must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests and team members.

• Lift from materials weighing from 1 - 50 pounds, up to 4 feet in height occasionally. Carry items weighing up to 50 lbs. occasionally. Push linen carts weighing up to 700 lbs.

• Stand, sit, walk, squat, bend (at neck & waist), reach (above & below shoulder level), twist (at neck & waist), push/pull, as needed for duration of shift. Simple/power grasping as well as repetitive use of the hands and fine hand manipulation are required to complete essential functions.

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