Hotel Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Hotel Shift Manager to join our team at Peppermill & Western Village. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel during your assigned shift.
Key Responsibilities:
- Manage and coordinate the front desk operations to achieve a profitable operation and provide exceptional guest service.
- Supervise and support front desk employees in the performance of their job responsibilities.
- Maintain accurate room inventory control and communicate with VIP guests regarding room assignments.
- Maximize revenue through suite upgrades and rate integrity.
- Ensure financial controls are in place and verify all established credit procedures are being followed.
- Perform shift reports and maintain accurate records.
- Assist with front line duties as needed.
Requirements:
- Minimum 2 years of customer service experience.
- Minimum 1 year of hotel front desk supervisor experience.
- Previous cashiering experience and proficiency in Microsoft Office products.
- Ability to multitask, set priorities, and follow through on assignments.
- Excellent communication and interpersonal skills.
- Flexibility with schedule.
What We Offer:
As a Hotel Shift Manager at Peppermill & Western Village, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional guest service and contributing to the success of our hotel.
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