Hotel Operations Manager

2 weeks ago


Reno, Nevada, United States Peppermill & Western Village Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Shift Manager to join our team at Peppermill & Western Village. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel during your assigned shift.

Key Responsibilities:

  • Manage and coordinate the front desk operations to achieve a profitable operation and provide exceptional guest service.
  • Supervise and support front desk employees in the performance of their job responsibilities.
  • Maintain accurate room inventory control and communicate with VIP guests regarding room assignments.
  • Maximize revenue through suite upgrades and rate integrity.
  • Ensure financial controls are in place and verify all established credit procedures are being followed.
  • Perform shift reports and maintain accurate records.
  • Assist with front line duties as needed.

Requirements:

  • Minimum 2 years of customer service experience.
  • Minimum 1 year of hotel front desk supervisor experience.
  • Previous cashiering experience and proficiency in Microsoft Office products.
  • Ability to multitask, set priorities, and follow through on assignments.
  • Excellent communication and interpersonal skills.
  • Flexibility with schedule.

What We Offer:

As a Hotel Shift Manager at Peppermill & Western Village, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional guest service and contributing to the success of our hotel.



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