Service Supervisor

1 month ago


San Antonio, Texas, United States Convergint Full time

About the Role

We are seeking a highly skilled Service Supervisor to join our team at Convergint. As a Service Supervisor, you will be responsible for managing a team of Service Specialists, ensuring that services are executed within budget, on time, and with a high degree of customer satisfaction.

Key Responsibilities

  • Manage a team of Service Specialists, including colleague development and performance management.
  • Supervise Service Specialists for efficient work activities related to work order and CSP scheduling, inspection, troubleshooting, and repair.
  • Implement quality assurance, field-related safety practices, processes, and standards within the Service Specialist Team.
  • Ensure that services are executed within budget, on time, and with a high degree of customer satisfaction.
  • Participate in internal CSP review meetings and service turnover meetings.

Requirements

  • College degree, trade school, or equivalent experience.
  • Minimum 5 years of previous, related field or field management experience.
  • Preferred experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare.

About Convergint

Convergint is a global leader in the security and life safety industry, providing innovative solutions to protect people, assets, and the environment. We are committed to a culture of inclusion and diversity and are an Equal Opportunity Employer.



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