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Hotel Night Audit Supervisor

1 month ago

San Antonio, Texas, United States Valencia Group Full time

Job Title: Night Audit Supervisor HVRW

Job Summary: We are seeking a highly skilled and experienced Night Audit Supervisor to join our team at Hotel Valencia Riverwalk in San Antonio, Texas. As a Night Audit Supervisor, you will be responsible for ensuring maximum Front Office/Night Audit operating efficiency and contributing positively to the team within the department.

Responsibilities:

  • Contribute positively to the team within the department
  • Prepare for all guest requests
  • Participate in on-going training
  • Comply with Valencia Hotel Group standards and regulations to encourage safe and efficient hotel operations
  • Maintain regular attendance in compliance with Valencia Hotel Group standards as required by scheduling
  • Complete other duties as assigned by Supervisor
  • Maintain integrity of cost controls and proper maintenance of assets
  • Responsible for assisting in supervision and performance of all Front Office related operations and personnel
  • Work with Hotel/Accounting Manager to monitor Front Office quality and Daily Revenue
  • Supervise Hotel Overnight and monitor other departments
  • Complete all Duties given for Night Audit
  • Maintain quality control of service to be five-diamond
  • Handle guest situations with problem solving
  • Ensure the quality of the environment is clean and up to standards
  • Handle special projects and reports in a timely and consistent manner
  • Check guests in and out
  • Answer questions and offer information and assistance
  • Update information in the computer system as needed
  • Follow checklist for required duties and timeliness
  • Cashier functions and handling of cash
  • Communicate with other departments to fulfill guests' needs
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Maintain an up-to-date knowledge of the surrounding attractions, restaurants, and all concierge services
  • Record all guest request items and deficiencies into the appropriate tracking system
  • Be aware of all daily meeting/events and their locations
  • May need to assist with a parking/retrieving guest vehicles
  • Respond to emergency situations calmly and effectively, per hotel guidelines

Qualifications/ Benefits:

  • Hotel Operations or Customer Service experience preferred
  • Communicates effectively with others
  • Works productively with a team
  • Effective multitasking skills
  • Composure and patience under pressure
  • High school or equivalent education required
  • Prefer hotel experience and background
  • Food Handler's Certification
  • TABC Certification
  • Valid Driver's License

Benefits:

  • Medical, Dental, Life insurance
  • Paid Time Off
  • Paid Community Service Days

Valencia Hotel Group is an Equal Opportunity Employer.