Senior Supervisor- San Antonio TX

3 weeks ago


San Antonio, Texas, United States DATAMARK (Texas) Full time

The Senior Supervisor role at DATAMARK (Texas) is a leadership position that oversees and assists back-office employees in San Antonio, Texas. The ideal candidate will have Mailroom, Contact Center, BPO, or Back Office Supervisory experience and be a team player with solid supervisory experience.

Key Responsibilities:

  • Manage a team of assigned back-office associates and ensure they comply with client requirements.
  • Monitor work guidance and performance measures to meet Service Level Agreements for assigned projects.
  • Conduct performance evaluations that are timely and constructive.

Requirements:

  • At least 4 years of back-office field experience with 2 of those years as a Back Office Supervisor.
  • Excellent leadership and mentoring skills.
  • Excellent written and verbal communication skills.
  • Extensive knowledge of back office procedures and principles.
  • Demonstrated analytical/problem-solving skills.
  • Excellent multi-tasking skills.

Benefits:

  • Health Care Plan (Medical, Dental, and Vision).
  • Retirement Plan (401k, IRA).
  • Life Insurance (Basic, Voluntary, and AD&D).
  • Paid Time Off.
  • Short Term and Long Term Disability.
  • Training and Development.

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