Customer Service Lead

4 weeks ago


San Antonio, Texas, United States MOD Pizza Full time

About MOD Pizza
MOD Pizza is a restaurant that makes pizzas that make the world a better place. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Compensation and Benefits
$12.80 / hour + an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings. Additionally, we offer paid sick time, paid vacation, free food, discounted pet insurance and gym membership, free counseling sessions, medical/dental/vision/basic life/disability, and 401(k) retirement.

Job Summary
As a part of our Restaurants Leadership team, you will direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You will set the example of what it means to serve, what it means to create a place and platform where everyone can experience pizza that is personal.

Key Responsibilities

  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership.
  • Help create a MOD vibe that our customers expect.
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift.
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks.
  • Demonstrate knowledge of all Operational Standards and resources.
  • Partner with General Manager to engage the board community of our restaurant.
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership.
  • Experience successfully leading, coaching, training, and motivating front line employees.
  • Ability to think strategically and act tactically.
  • Ability to stay calm and focused in busy restaurant operations.
  • Must be at least 18 years old.

At MOD, we believe in creating a world that works for and includes everyone. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is a movement.


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