Help Desk Technician
2 weeks ago
Agile Defense is seeking a skilled Help Desk Technician to join our team on the Field Assistance Service (FAS) Program in Montgomery, AL.
Job Summary:The FAS team provides 24/7/365 Help Desk Support for the Air Force. As a Help Desk Technician, you will be responsible for providing technical support and troubleshooting network, desktop, and systems hardware and software issues.
Key Responsibilities:- Provide help desk support for all supported applications via phone and email.
- Diagnose client technical issues, gather necessary information, and perform standard research using available resources.
- Implement steps found in available resources to resolve field user issues.
- Escalate unresolved issues to Team Leads.
- Document requests for assistance in ticket management system and track incidents through to resolution/escalation.
- Identify potential outages and communicate information to Team Leads in a timely manner.
- Maintain current knowledge of relevant technologies.
- Provide guidance and work mentorship to less-experienced technicians.
- 2-4 years of telephone customer service or help desk experience.
- Familiarity with Ticketing Software (i.e. Remedy).
- Experience in providing technical support and troubleshooting network, desktop, and/or systems hardware and software.
- Excellent communication, business analytical, and problem-solving/trouble shooting skills.
- Effective Customer Service and management skills/capabilities.
- Strong English language skills (both written and verbal).
- Ability to work overtime, holidays, and weekends when necessary.
- Must be a US Citizen and currently possess an ACTIVE Secret-Level clearance and ability to maintain such clearance.
Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.
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Help Desk Technician
3 weeks ago
Montgomery, Alabama, United States Agile Defense Full timeJob Title: Help Desk TechnicianAgile Defense is seeking a highly qualified Help Desk Technician to join our dynamic team on the Field Assistance Service (FAS) Program in Montgomery, AL.Job Summary:The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force. The position is based out of Gunter AFB.Key Responsibilities:Provide help...
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Help Desk Technician
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Montgomery, Alabama, United States Agile Defense Full timeJob Title: Help Desk Technician I HJob Summary: Agile Defense is seeking a highly qualified Help Desk Technician to provide 24/7/365 technical support for the Air Force. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and working collaboratively with the team to ensure...
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Help Desk Team Lead
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Help Desk Analyst
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Help Desk Specialist
1 month ago
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Montgomery, Alabama, United States Della Infotech Full timeJob Title: Service Desk Technician Job Summary: We are seeking a highly motivated and detail-oriented Service Desk Technician to join our team at Della Infotech. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our customers, resolving issues efficiently, and escalating complex problems to higher-level...
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