Help Desk Technician
4 weeks ago
Help Desk Technician I H
Job Summary:
Agile Defense is seeking a highly qualified Help Desk Technician to provide 24/7/365 technical support for the Air Force. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and working collaboratively with the team to ensure seamless support.
Key Responsibilities:
- Provide technical support via phone, email, and ticketing system.
- Diagnose and resolve technical issues in a timely and efficient manner.
- Document all interactions and incidents in the ticketing system.
- Escalate complex issues to senior technicians or team leads.
- Collaborate with the team to ensure effective communication and resolution of technical issues.
Requirements:
- 2-4 years of experience in a help desk or technical support role.
- Familiarity with ticketing software and technical support tools.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Active Secret-Level clearance and ability to maintain such clearance.
Working Conditions:
The successful candidate will work in a general office environment with standard office equipment. The position requires occasional travel and may involve working overtime, holidays, and weekends as needed.
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