Senior Technical Support Specialist
3 hours ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Hispanic Technology Executive Council. As a key member of our Customer Success team, you will be responsible for providing exceptional support to our clients, ensuring their continued success with our cloud infrastructure solutions.
Key Responsibilities
- Provide front-line customer support via email, screen sharing, and phone calls
- Assist customers with building multi-tier and other complex environments in Skytap
- Work closely with the sales team to ensure customer success and satisfaction
- Engage as a subject matter expert within the support organization as well as with customers and partners
Requirements
- Extensive exposure to Windows Desktop / Server and/or Linux Operating systems
- Experience using VMware or other virtualization technologies
- Ability to debug customer problems at the Linux and Windows admin levels
- Excellent written, verbal, and interpersonal skills
What We Offer
- A comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off
- A competitive salary range of $74,640 to $141,960 based on a full-time schedule
- The opportunity to work with a talented team of professionals in a dynamic and fast-paced environment
About Us
Hispanic Technology Executive Council is a leading provider of cloud infrastructure solutions. We are committed to delivering exceptional support to our clients, ensuring their continued success in the ever-evolving technology landscape. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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