Customer Service Representative

5 days ago


Marlborough, Massachusetts, United States Connect America Full time
About the Role

At Connect America, we're committed to providing exceptional service to our customers and partners. As a Program Services Senior Customer Service Specialist, you'll play a critical role in responding to and servicing requests from multiple Program Partners.

As the first point of contact for our life-saving Lifeline products, you'll utilize your strong multi-tasking skills to process requests in a fast-paced environment. Your attention to detail and ability to navigate multiple applications simultaneously will be essential in identifying areas of process improvement and providing top-notch support to our programs.

Key Responsibilities:

  • Respond to e-mails and fax inquiry requests
  • Support for Program Portal
  • Complete creation and updates of subscriber's data
  • Identify areas of process improvement to current procedures
  • Provide additional phone assistance to Programs, as needed

Requirements:

  • High School Diploma or GED required
  • 1+ year of customer service experience in an office setting with a high-volume email process
  • Inbound and technical support calls received from programs
  • Intermediate Level Microsoft Excel abilities
  • Proficient computer navigation skills
  • Must be proficient in English, Second Language is a plus
  • World Class Service etiquette
  • The ability to navigate multiple applications simultaneously

Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.



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