Fitness Center Representative

1 week ago


Charlotte, North Carolina, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.

Key Responsibilities
  • Customer Service: Provide friendly and professional service to members, prospective members, and guests, responding to their inquiries and resolving issues in a timely and professional manner.
  • Front Desk Operations: Manage front desk activities, including checking members into the system, handling new member sign-ups, and providing tours of the facility.
  • Account Maintenance: Facilitate updates to member accounts, ensuring accurate and up-to-date information.
  • Club Maintenance: Assist in maintaining the cleanliness and organization of the club, ensuring a positive and welcoming environment for members.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to use computer systems and software to manage member accounts and perform other tasks.
  • Physical Demands: Ability to stand and walk for extended periods, as well as occasionally lift up to 50 pounds.
About Planet Fitness

Planet Fitness is a leading fitness center franchise with over 2,000 locations across the United States and internationally. Our mission is to provide an affordable, high-quality fitness experience that inspires and motivates our members to achieve their health and wellness goals.



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