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Fitness Club Representative

1 month ago

Charlotte, North Carolina, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness.

Key Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Manage front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Facilitate updates to member accounts and respond to questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club, ensuring a safe and healthy environment for members.
Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Strong listening and problem-solving skills, with the ability to empathize and demonstrate diplomacy in all interactions.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.