Member Services Representative

1 week ago


Charlotte, North Carolina, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Customer Service: Provide a superior level of customer service to our members, prospective members, and guests, ensuring a positive and memorable experience.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and providing tours.
  • Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a safe and welcoming environment for our members.
Requirements
  • Customer Service Background: Previous customer service experience preferred.
  • Basic Computer Proficiency: Basic computer skills and knowledge of software applications.
  • Passion for Fitness and Health: A genuine passion for fitness and health, with a desire to support our members in achieving their wellness goals.
  • Positive Attitude: A positive and upbeat attitude, with excellent communication and interpersonal skills.
  • Punctuality and Reliability: Punctuality and reliability are essential, with a strong commitment to meeting deadlines and delivering results.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift, with occasional lifting of up to 50 pounds.
  • Talking and Communication: Continual talking in person or on the phone during shift, with excellent communication and interpersonal skills.


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