Logistics Operations Supervisor
2 weeks ago
At Iron Mountain, we understand that effective work contributes positively to our clients, our workforce, and the environment. We are seeking dedicated and intelligent individuals to join our team. Whether you are beginning your career or looking for a new opportunity, we invite you to explore how you can enhance the impact of your work at Iron Mountain.
We specialize in providing sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. Our commitment is to partner with our 225,000 customers globally to safeguard their invaluable assets, optimize their inventory, and ensure data privacy through innovative and socially responsible practices.
Are you interested in contributing to our growth story while developing your skills in a culture that values your unique contributions? If so, we would love to engage in a conversation with you.
Logistics Operations Supervisor
The Logistics Operations Supervisor oversees the daily transportation activities and courier team. This role encompasses all facets of transportation management, including safety and security compliance, route planning and development, personnel scheduling, workload distribution, cost management, and performance metrics.
Key Responsibilities:
- Human Resources and Workforce Leadership: Provide daily oversight of transportation operations to achieve high service levels, production goals, and quality metrics. Plan staffing to ensure sufficient coverage. Implement daily reporting mechanisms that deliver critical insights into business trends and overall operational performance. Responsible for training, recruiting, counseling, coaching, disciplinary actions, and performance reviews. Process and approve payroll, time-off requests, and exceptions. Communicate effectively with frontline staff regarding procedural changes, initiatives, and program implementations. Ensure a thorough courier check-in/check-out process.
- Operational Excellence, Standards & Compliance: Monitor daily route progress (using InControl, 20/20, and email communicators). Administer the Checkride Program. Ensure routing technology is utilized and routes are executed as planned. Manage the scanning platform, including proper usage, route ID configurations, exception code usage, and equipment care. Accountable for performance variances against the plan.
- Transportation Administration and Maintenance: Oversee the DVIR/BDIR process. Collaborate with outsourced vendors to maintain the fleet according to established standards. Develop and manage workflows to ensure compliance with daily, weekly, and monthly DOT/IFTA reporting and requirements. Create workgroups for Coordinators and Couriers focused on policies and procedures related to Transportation Administration and Maintenance.
- Safety and Security Administration: Ensure adherence to safety and security protocols.
- The Supervisor is the first line of management responsible for directly leading our courier and coordinator teams. The Logistics Operations Supervisor provides frontline leadership over all Transportation Operations processes, ensuring excellence in daily operations.
- This role typically involves problem-solving related to daily operational workflows. Supervisors must possess knowledge of the local area, customer base, and operations to make swift, effective decisions that impact the organization.
- Travel Requirements: Total travel 10%; local travel 10%.
- Education: High school diploma required; a four-year college degree preferred, with 2-4 years of relevant experience.
#transportation
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