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Customer Service Supervisor

2 months ago

Middletown, Pennsylvania, United States Shaner Corporation Full time

About the Role

Shaner Corporation is seeking a highly skilled and experienced Front Desk Supervisor to join our team at our Harrisburg Fairfield Inn & Suites. Located adjacent to the terminal of Harrisburg International Airport, our hotel is the perfect location for your career to begin in Central Pennsylvania.

About Us

Shaner Corporation is a leading hospitality owner-operator and management company with a portfolio of over 65 full-service, select-service, extended-stay, and resort properties across 14 states and four countries. We partner with top hospitality brands and provide a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.

Job Responsibilities

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
  • Handle guest complaints ensuring guest satisfaction.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
  • Present guest folios and process payments. Adhere to payment, cash handling, and credit policies/procedures.
  • Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement, and maintain a strong service and management philosophy that serves as a guide to respective staff.

Qualifications

  • Minimum one year experience in a similar position. Prior supervisory experience a plus.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.