Information Technology Support Specialist V

6 days ago


San Antonio, Texas, United States Texas Department of Aging & Disability Services Full time
Job Description:

As a highly skilled Information Technology Support Specialist V with the Texas Department of Aging & Disability Services, you will perform complex computer systems analysis work for Regional and State IT operations in a network environment.


Key Responsibilities:
  • Technical Support: Provide advanced technical support functions for Regional and State IT operations in a network environment, including troubleshooting and solving problems related to computer systems or programs.
  • Analysis and Evaluation: Analyze and evaluate new or existing computer applications, procedures, information systems, or utility programs business requirements, system requirements, and equipment configurations in relation to business processes, equipment, and techniques for applicability, reliability, efficiency, speed, cost, flexibility, and meeting customer needs.
  • Project Management: Direct activities/projects to resolution, including the technical analysis, planning, design, implementation, coordination, and organizing of tasks within the region involving multiple resources both inside and outside the agency to ensure effective service delivery of HHS customers.
  • Testing and Certification: Evaluate and recommend action on testing and certification of software and hardware upgrades.
  • Studies and Reports: Oversee studies and the preparation of reports that include study findings, recommendations, and instructions for proposed system implementations; formulate logical descriptions of problems; and devise optimum solutions.
  • Operational Requirements: Determine operational, technical, and support requirements for the location, installation, operation, and maintenance of data processing, data communications, and computer and management information systems.
  • Security and Training: Assist in advising management and users regarding security procedures and train team members and end-users.
  • Special Projects: Complete special projects as assigned.

Requirements:
  • Knowledge and Experience: Knowledge of agency business applications, information technology equipment, computer hardware and software, computer operating systems, and network operating systems.
  • Skills and Abilities: Skill in coordinating and solving problems, scheduling, testing, installing, and implementing programs, troubleshooting computer systems, negotiation, technical documentation, analysis, and problem-solving.
  • Education and Certifications: Bachelor's degree in Computer Science, Information Technology, or related field and relevant certifications.

This is a challenging role that requires a high level of technical expertise, business acumen, and communication skills. If you are a motivated and detail-oriented professional with a passion for technology and customer service, we encourage you to apply.



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