Technical Service Specialist

7 days ago


New Orleans, Louisiana, United States Kongsberg Gruppen Full time
Job Summary

Kongsberg Gruppen is seeking a highly motivated Technical Service Specialist to join our team. As a Technical Service Specialist, you will be responsible for providing technical support and services to our customers in the maritime industry.

Key Responsibilities
  • Provide technical support and services to customers in the maritime industry
  • Troubleshoot and resolve technical issues with our products and systems
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with cross-functional teams to resolve technical issues and improve product quality
  • Provide training and support to customers on our products and systems
Requirements
  • Bachelor's degree in Electrical, Electronics, Electromechanical, or Computer Engineering or equivalent industry/military training
  • Knowledge of general Electrical/Electronic control system concepts such as PID controllers, filters, communication protocols
  • Ability to produce and interpret technical documentation
  • Ability to troubleshoot low voltage electrical components, use of multimeters, etc.
  • Experience with PLC / SCADA systems and their architecture is highly desired
  • Customer service oriented
  • Ability to work under pressure
  • Good communication skills and fluent in English
What We Offer
  • Competitive compensation packages
  • Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
  • Fully subsidized dental and vision coverage
  • Up to 5% employer match program
  • Flexibility with Paid Time Off
  • Career growth opportunities
  • Safe and collaborative culture


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