Technical Support Specialist

1 week ago

New Orleans, Louisiana, United States Dillard University Full time
Position Overview

Oversee the upkeep of the local area network by executing tasks with professionalism and through

subordinate supervisors.

Key Responsibilities include:
  • Serve as the primary point of contact for students, faculty, and staff requiring technical support in person, via phone, or through email.
  • Install, modify, and repair computer hardware and software systems.
  • Conduct remote troubleshooting utilizing diagnostic procedures and relevant inquiries.
  • Possess knowledge of RAID, SCSI, and SATA configurations.
  • Demonstrate a solid understanding of Windows Server 2012 and later, Windows 10 and later, Windows Active Directory, DNS, DHCP, and Domain Controller feature roles. Familiarity with TCP/IP protocols and IP addressing schemes is essential.
  • Exhibit strong decision-making capabilities and excellent multitasking skills.
  • Communicate effectively with both technical and non-technical personnel.
  • Establish and maintain user accounts, user environments, directories, and security protocols.
  • Address the needs and inquiries of network users regarding their access to network resources and the functionality of various software applications.
  • Collaborate with other departments to identify and resolve software, hardware (desktops), and operational issues.
  • Develop and disseminate standards for the use, operation, and security of the network, personal computers, and associated data.
  • Install and evaluate software upgrades.
  • Familiarity with Help Desk Ticketing systems (e.g., Spice-Works, Remedy, or Service NOW).
  • Responsible for timely responses to Helpdesk Tickets.
  • Basic understanding of networking and switch technology.
Supervisory Responsibilities:

This position does not entail supervisory duties.

Qualifications:

To excel in this role, the individual must effectively perform each essential duty.

The qualifications listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations will be made to enable individuals with disabilities to fulfill the essential functions.

Education and/or Experience

A Bachelor's Degree (B.S.) from an accredited four-year institution or 3-5 years of relevant experience and/or

Training in Computer Science or a related discipline; or an equivalent combination of education and experience.

Language Skills

The ability to read, analyze, and interpret general business publications, professional journals, technical

procedures, or governmental regulations. The ability to compose reports, business correspondence, and procedural manuals. The ability to effectively present information and respond to inquiries from groups of managers, clients, customers, and the public.

Mathematical Skills

The ability to compute figures and amounts such as discounts, interest, commissions, proportions, percentages,

area, circumference, and volume. Proficiency in applying concepts of basic algebra and geometry.

Reasoning Ability

The ability to identify problems, gather data, establish facts, and draw valid conclusions. The ability to

interpret a wide range of technical instructions with mathematical diagrams to address several abstract and concrete variables.

Certificates, Licenses, Registrations

A+, Network+, CAN, CNE, MCP, and MCSE certifications are advantageous but not mandatory.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while

performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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