EHR Technical Support Specialist
2 weeks ago
As an Electronic Health Record Support Specialist, your primary role will be to deliver technical support and guidance to users of our EHR platform, Epic. You will act as a key resource, providing ongoing assistance, troubleshooting, and training to promote the effective utilization of the EHR system and related applications.
Key Responsibilities- Address user inquiries, resolve technical issues, and troubleshoot software-related challenges in a timely manner.
- Facilitate training sessions and assist in the creation of educational materials to empower users in maximizing the EHR system's capabilities.
- Work closely with the IT department to escalate and resolve system-related challenges.
- Maintain a ticketing system to document and track support requests efficiently.
- Contribute to a knowledge base that records specific issues and solutions related to the applications.
- Experience with EHR systems and health information technologies.
- A Bachelor’s degree in Health Informatics, Healthcare Administration, Computer Science, or a related discipline (or equivalent professional experience) (Preferred).
- Familiarity with computer hardware, operating systems, and standard software applications.
- Strong communication and interpersonal skills to effectively engage with users.
- Ability to convey technical concepts clearly to diverse audiences.
- Professional demeanor and approach.
- Capability to work independently as well as collaboratively within a team environment.
- Proven ability to manage multiple tasks and prioritize effectively.
- Excellent organizational skills and meticulous attention to detail.
Saint Thomas Community Health Center is a Federally Qualified Health Center committed to delivering high-quality healthcare to all patients, irrespective of their insurance status or financial capability. We emphasize relevant research and educational initiatives aimed at reducing health disparities within our community. Our organization offers competitive compensation and a comprehensive benefits package, including medical, dental, life, and accidental death insurance, along with paid time off, holidays, and a 401(k) plan with company matching.
We are an equal opportunity employer, and all qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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EHR Technical Support Specialist
2 weeks ago
New Orleans, Louisiana, United States St Thomas Community Health Center Full timeJob OverviewAs an Electronic Health Record Support Specialist, your primary role will be to deliver technical support and guidance to users of our EHR platform, Epic. You will act as a key resource, offering continuous assistance, troubleshooting, and educational training to promote the effective and efficient utilization of the EHR system and associated...
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EHR Technical Support Specialist
2 weeks ago
New Orleans, Louisiana, United States St Thomas Community Health Center Full timeJob OverviewAs an Electronic Health Record Support Specialist, your primary role will be to deliver technical support and assistance to users of our EHR platform, Epic. You will act as a key resource for troubleshooting, guidance, and training, ensuring optimal utilization of the EHR system and associated applications.Key ResponsibilitiesAddress user...
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EHR Technical Support Specialist
2 weeks ago
New Orleans, Louisiana, United States St Thomas Community Health Center Full timeJob OverviewAs an Electronic Health Record Support Specialist, your primary role will be to deliver technical support and assistance to users of our EHR system, Epic. You will act as a key resource for ongoing support, troubleshooting, and training, ensuring that the EHR system and associated applications are utilized effectively and efficiently.Key...
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