Technical Service Specialist
5 days ago
About the Role:
Ecolab is seeking a highly skilled Technical Service Specialist to support the Nalco Water Downstream business. As a Technical Service Specialist, you will work closely with Sales Representatives to execute service plans in strategic district accounts.
Key Responsibilities:
- Provide routine service support to Sales Representatives in strategic district accounts to execute agreed-upon customer system assurance and continuous improvement plans.
- Assist Sales Representatives with plant surveys of prospective customers.
- Assist Sales Representatives with start-ups of new applications in both existing customers and new accounts.
- Develop strong relationships with key stakeholders in strategic district accounts.
- Provide technical support to customers, identifying and resolving customer pain points.
- Engage in problem-solving by performing system analysis, interpreting data, and providing written recommendations.
- Support services include sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, and general labor activities.
- Actively support innovations and technology in strategic district accounts.
Requirements:
- High school diploma or GED.
- 2-3 years of industry experience.
- Possess a valid Driver's License and acceptable Motor Vehicle Record.
- No immigration sponsorship offered for this role.
- Must be able to pass a drug screen and background check.
Preferred Qualifications:
- Associates degree or trade school certification.
- Demonstrated mechanical aptitude.
- Basic problem-solving skills.
- Water treatment or specialty chemical industry experience.
- Working knowledge of boilers, cooling towers, and wastewater treatment systems.
- Experience working with Microsoft Office Suite.
About Ecolab:
Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in various industries to reduce, reuse, and recycle their water while protecting their systems and equipment.
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