Technical Support Specialist

2 weeks ago


New Orleans, Louisiana, United States NuAxis Innovations Full time
Position Overview:

The Technical Support Specialist will deliver on-site and remote assistance for client hardware and software issues, aiming to minimize user downtime and enhance productivity.

Key Responsibilities:
  • Provide comprehensive support for client technologies, including Microsoft Windows and iOS operating systems.
  • Manage and facilitate scheduled video teleconferencing sessions, ensuring seamless connectivity and service delivery.
  • Collaborate with government personnel to maintain VTC schedules and troubleshoot any service-related issues.
  • Conduct lifecycle planning and execute technology refresh installations for desktop and laptop systems across the organization.
  • Establish and uphold installation standards and procedures to guarantee properly configured systems and continuity of operations.
  • Maintain up-to-date images containing the latest software applications, patches, and drivers, ensuring compliance with federal and customer policies.

Qualifications:
Applicants should possess an Associate's Degree in a computer-related discipline, with a Bachelor's degree preferred.

About NuAxis Innovations:
NuAxis Innovations is committed to placing people at the forefront of every federal IT solution. Our dedicated technologists strive to ensure the success of our federal clients by focusing on the needs of the users rather than solely on the tools and products.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation.


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