IT Support Services Specialist

2 weeks ago


New Orleans, Louisiana, United States Insight Global Full time
Job Overview

Insight Global is seeking an IT Support Services Specialist to provide exceptional technical assistance and support. This role involves managing escalations from Service Desk Analysts and ensuring effective incident resolution.

Key Responsibilities
  • Perform initial triage of incidents and verify details before transferring responsibility.
  • Utilize advanced technical skills to resolve issues with a focus on severity and priority.
  • Collaborate with IT Operations for warm transfers and to close incidents efficiently.
  • Conduct root cause analysis for incidents categorized as severity two or three.
  • Deliver customer service excellence while supporting Analyst and Administrator functions.
  • Diagnose and resolve problems related to personal computer software, hardware, and network access.
  • Coordinate repairs for computer, server, or network equipment, working with various vendors.
  • Manage inventory tracking and logistics for shipping and receiving.
  • Perform minor repairs on desktop hardware and peripherals.
  • Assist in the installation of local area network cabling and equipment.
  • Document processes and maintain a knowledge base for internal and customer use.
Qualifications

To be successful in this role, candidates should possess:

  • A Bachelor's Degree in Information Technology or a related field is preferred.
  • A minimum of five years of experience in end-user support for software, hardware, and applications.
  • Familiarity with Microsoft Technologies and Cisco Meraki Hardware.
  • A valid driver's license and a clean driving record.
  • CompTIA A+ and Network+ Certifications are preferred.
Commitment to Diversity

At Insight Global, we are dedicated to fostering a diverse and inclusive workplace where all individuals can express their authentic selves. We are an equal opportunity employer and value every candidate's unique background and experiences.



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