CRM Marketing Manager, Home Entertainment

1 month ago

Ridgefield Park, New Jersey, United States Samsung Electronics America North America Full time
Job Title: CRM Marketing Manager, Home Entertainment

Join Samsung Electronics America, Inc. as a CRM Marketing Manager, Home Entertainment, and be part of a team that pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services.

About the Role:

We are seeking a highly skilled and experienced CRM Marketing Manager to join our team. As a CRM Marketing Manager, you will be responsible for building relationships with cross-functional teams to influence, drive sales, and build breakthrough CRM programs. You will manage best-in-class CRM programs, including development of test and learn activations, applying learnings to future activations, audience management, and quality assurance.

Responsibilities:
  • Manage day-to-day CRM communications calendar and execution across all Home Entertainment categories
  • Analyze post-campaign performance
  • Align CRM creative across HE teams to create fit-for-purpose, consumer-centric copy and content to impact the HE business, driving traffic to, yield conversions, and being mindful of consumer journey phase and intent
  • Partner with corporate marketing team, adhering to governance council processes, ensuring all documentation is complete so Home Entertainment campaigns are prioritized in the waterfall among other categories and receive fair share of voice within the Samsung email channel
  • Manage execution of CRM campaigns via JIRA tickets with agency partners, ensuring clear communication and prompt response time to ensure campaigns are sent on time and as intended
  • Explore new ideas to find process efficiencies and offer forward-thinking solutions
  • Setup briefs and manage tickets in JIRA to execute CRM programs in collaboration with agency partners
  • Manage weekly inputs to governance council, including campaign briefs, creative, and post-campaign analysis
  • QA and provide clear feedback on email proofs across multiple devices
  • Understand key product RTBs and nuances between models
  • Understand audience segmentation, data science modeling, and developing campaign audiences within a proprietary tool
  • Manage agency outputs for CRM creative, including ensuring creative aligns to brief, test plan is actionable, test and URL matrix is accurate
  • Partner with Digital team members to understand work streams for S.COM, social, and paid media to ensure cohesive messaging and best landing experiences for email communications
  • Collaborate with IMC and PM teams for creative feedback
  • Clearly communicate stakeholder feedback to agency partners
  • Share key activity updates as contributor of the weekly CRM share-out
Requirements:
  • Bachelor's degree in Marketing or a related business field and a minimum of 6+ years of related CRM work experience, with strong analytical and quantitative skills, including the ability to analyze reports, campaign performance, and synthesize recommendations
  • Previous experience in a role where both strategy and business acumen were critical to driving results
  • Self-starter personality with a desire to learn and contribute
  • Great collaboration ability and advanced communication skills
  • Experience with advanced planning and organization to manage multiple campaigns and work streams at one time (advanced project and/or process management skills)
  • Attuned to a teamwork environment, fast-paced rhythm, and a results-oriented culture
  • Knowledge of CRM principles and best practices, as well as basic understanding of Adobe Campaign Manager, JIRA/Confluence, and other data audience management systems
  • High proficiency in Microsoft Office, with an emphasis on quantitative analysis (ability to use VLOOKUPs, pivot tables in Excel) and the creation of presentations (PowerPoint)
  • Knowledge of how to use Adobe XD and/or Figma, strongly preferred
  • Willingness to report in office Monday through Thursday weekly
  • Less than 10% travel required
What We Offer:

Regular full-time employees (salaried or hourly) have access to benefits, including medical, dental, vision, life insurance, 401(k), employee purchase program, tuition assistance (after 6 months), paid time off, student loan program (after 6 months), wellness incentives, and many more.

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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