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Patient Support Specialist

2 months ago

Louisville, Kentucky, United States Knipper Health Full time
Overview

At Knipper Health, we're passionate about delivering exceptional patient care and support. As a Patient Support Representative, you'll play a vital role in ensuring our patients receive the highest level of service and attention.

Responsibilities
  • Provide inbound and outbound telephone support to patients and healthcare providers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Accurately capture information and update systems to ensure seamless communication and coordination of patient care.
  • Investigate and resolve issues that cannot be resolved at the time of the initial call, following through until resolution.
  • Provide first call resolution where possible, demonstrating the ability to triage or escalate calls when necessary.
  • Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers in a prompt, courteous, and professional manner, ensuring compliance with state and federal regulations.
  • Report adverse events/product complaint inquiries received in accordance with standard operating procedures and current good manufacturer practices.
Qualifications
  • High school diploma or equivalent required; associate degree or technical school training in a related field preferred.
  • Two years of work experience in a customer service or customer-focused role, with a proven ability to provide consistently high-quality service.
  • Excellent verbal and written communication skills, with the ability to interact with a diverse group of patients, healthcare providers, and caregivers.
  • Ability to work independently and as a member of a team, with a strong attention to detail and ability to prioritize tasks effectively.
What We Offer

At Knipper Health, we're committed to providing a supportive and inclusive work environment, with opportunities for growth and development. Our benefits package includes competitive pay, comprehensive training, and a range of perks and incentives to support your well-being and success.