Interim Team Lead, Patient Support Specialist
2 weeks ago
At Knipper, we are seeking a highly skilled and experienced Interim Team Lead to join our Patient Support team. As a key member of our team, you will be responsible for leading and managing a team of patient support specialists, ensuring excellent customer service and support to our patients.
Key Responsibilities:- Lead and manage a team of patient support specialists to achieve daily, weekly, and monthly goals.
- Provide coaching, training, and development opportunities to team members to enhance their skills and performance.
- Monitor and analyze team performance, identifying areas for improvement and implementing strategies to address them.
- Collaborate with other departments to ensure seamless communication and coordination.
- Develop and implement processes and procedures to improve team efficiency and productivity.
- Bachelor's degree in a related field or equivalent experience.
- Minimum 2 years of experience in a leadership or supervisory role in a customer-facing environment.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Nationally certified through the PTCB or another approved certifying agency.
- Experience with drug reimbursement issues and claim adjudication process.
- Experience with insurance benefits investigations; knowledge of U.S. Private and Government payers.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader looking for a new challenge, please submit your application.
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