Interim Team Lead, Patient Support Specialist

2 weeks ago


Louisville, Kentucky, United States Knipper Full time
Job Title: Interim Team Lead, Patient Support

At Knipper, we are seeking a highly skilled and experienced Interim Team Lead to join our Patient Support team. As a key member of our team, you will be responsible for leading and managing a team of patient support specialists, ensuring excellent customer service and support to our patients.

Key Responsibilities:
  • Lead and manage a team of patient support specialists to achieve daily, weekly, and monthly goals.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and performance.
  • Monitor and analyze team performance, identifying areas for improvement and implementing strategies to address them.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Develop and implement processes and procedures to improve team efficiency and productivity.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 2 years of experience in a leadership or supervisory role in a customer-facing environment.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
Preferred Qualifications:
  • Nationally certified through the PTCB or another approved certifying agency.
  • Experience with drug reimbursement issues and claim adjudication process.
  • Experience with insurance benefits investigations; knowledge of U.S. Private and Government payers.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader looking for a new challenge, please submit your application.



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