Interim Team Lead

2 weeks ago

Louisville, Kentucky, United States Knipper Full time
Job Title: Interim Team Lead, Patient Support

At Knipper, we are seeking a highly skilled and experienced Interim Team Lead to join our Patient Support team. As a key member of our team, you will be responsible for leading a team of patient support specialists and ensuring that our patients receive exceptional care and support.

Key Responsibilities:
  • Lead a team of patient support specialists to meet or exceed daily, weekly, and monthly goals.
  • Participate in training and coaching of team members to ensure they have the necessary skills and knowledge to provide excellent patient support.
  • Motivate and encourage team members through positive communication and feedback.
  • Assist and provide guidance to staff for handling call escalations and troubleshoot problems until resolved.
  • Provide administrative support to the department Supervisor and/or support staff relative to department.
  • Schedule employees, report, and maintain files.
  • Use the time reporting system and sign and report all exception time on a weekly basis.
  • Complete other administrative tasks in a timely manner.
  • Perform responsibilities in a professional manner, meeting Company mission and goals.
  • Effective and written and oral communication across multiple departments.
Requirements:
  • High School Diploma
  • Ability to read, write, speak, and understand the English language.
  • Prior experience in training, lead roles, or supervisory experience within a contact center or customer-facing environment.
Preferred Education and Experience:
  • Nationally certified through the PTCB or another approved certifying agency.
  • Experience with drug reimbursement issues and claim adjudication process.
  • Experience with insurance benefits investigations; knowledge of U.S. Private and Government payers.
  • Experience with HIPAA, PDMA, cGMP adverse events.
Knowledge, Skills, and Abilities:
  • Excellent written and verbal communication skills.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Ability to accept changing workflows and unexpected demands requiring flexibility.
  • Ability to work under pressure and appropriately prioritize responsibilities.
  • Ability to work independently with minimal supervision.
  • Ability to develop collaborative working relationships.
  • Ability to prepare and write investigational reports for management review.
  • Working knowledge of current Good Documentation Practices, and Good Distribution Practices.
  • Able to use Microsoft Excel and Word at the following levels:
  • Word – low-Intermediate Level: This level of skills is sufficient to perform daily word processing tasks, such as producing routine letters, memorandums, and informal reports.
  • Excel – low-Intermediate Level: Should be able to execute simple formulas, utilize pivot tables, sort, and analyze data to compile reports and present data to management.
  • Proficient in use of computers and ability to learn internal software programs.
  • Ability to use a calculator to perform basic math functions and understands the concept of same including: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute ratio, rate, and percent.
Physical Demands:
  • Location of job activities 100% inside.
  • Extensive manual dexterity (keyboarding, mouse, phone).
  • Constant use of phone for communication.
  • Noise and/or vibrations exposure.
  • Frequently reach (overhead), handle, and feel with hands and arms.
  • Sit for prolonged periods of time.
  • Occasionally stoop, kneel, and crouch.
  • Occasionally lift, carry, and move up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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