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Relationship Officer

2 months ago

Berkeley, California, United States BluPeak Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced Relationship Officer to join our team at BluPeak Credit Union. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our members, providing exceptional service, and driving business growth.

Key Responsibilities
  • Member Service: Provide day-to-day member service excellence, ensuring member expectations are met while identifying, acquiring, and growing new and existing consumer relationships.
  • Relationship Building: Model leadership, service excellence, and cultural attributes, aligning responsibilities with the company's strategic roadmap, purpose, vision, and values.
  • Team Collaboration: Promote team spirit, assist staff with questions/issues/concerns, and mentor/coach staff on daily operations, cross-selling opportunities, and goal attainment.
  • Product Knowledge: Maintain required knowledge of products, services, policies, and procedures, laws, and regulations pertaining to deposit and lending functions.
  • Business Growth: Identify, acquire, and grow new and existing consumer relationships, including deposit and loan portfolio, and drive business growth through cross-selling and upselling.
  • Operational Excellence: Ensure all new accounts are opened properly and verified timely for audit purposes, complete wire transactions and/or approvals, and maintain required knowledge of loan origination systems and contact management software.
Requirements
  • Education: High school diploma or general education degree (GED); 3 or more years of experience in originating consumer loans preferred and three to five years related banking positions or equivalent.
  • Skills: Strong interpersonal skills, good phone and email etiquette, professional presentation, and high degree of personal initiative. Ability to read, analyze, and interpret common and technical procedures, financial reports, and legal documents.
  • Experience: Experience with creating and writing reports, correspondence, and presentations that effectively present information to staff, top management, public groups, and Credit Union members.
  • Certifications: Notary a Plus. All Mortgage Loan Originators (MLO) must be actively registered with the National Mortgage Licensing Service (NMLS). Must renew and pass annually to maintain active status.
Working Conditions

Must be able to work branch operational hours to include weekends, and to work occasional nights or weekends. Must be able to work onsite in the Berkeley Branch.