Merchandising Services Specialist

6 days ago


Brooklyn Park, Minnesota, United States Retail Merchandising Services Full time

Job Summary:

We are seeking a highly skilled and experienced Account Management Representative to join our team at Retail Merchandising Services. As a key member of our account management team, you will be responsible for providing exceptional service to our continuity accounts, ensuring seamless execution of in-store services, and driving revenue growth through strategic analysis and reporting.

Key Responsibilities:

  • Serve as the primary point of contact for at least one continuity account, providing regular status updates and conducting quarterly analysis to identify additional revenue opportunities.
  • Develop clear, concise, and accurate project documents to ensure flawless execution of in-store services.
  • Support Account Managers by reviewing and auditing submitted reports to ensure accuracy, and following up with field representatives as needed to ensure performance meets expectations.
  • Analyze and recap reports with clients throughout service delivery to provide essential, actionable feedback.
  • Ensure field representative coverage is obtained through the use of RMS reps and third-party merchandisers when needed.
  • Provide expert service support to office staff and field representatives.

Requirements:

  • A bachelor's degree in business or a related field, or equivalent years of experience.
  • A minimum of 2-4 years of previous experience working for a big box retailer in a Team Lead, ETL, Department Supervisor, or equivalent role.
  • A strong understanding of retail best practices, procedures, and systems.
  • Strong organizational skills, coupled with the ability to manage multiple high-priority initiatives simultaneously.
  • Outstanding analytical abilities and a dedication to continuous improvement through technology and process.
  • Strong business communication skills, including written, verbal, and presentation skills, are critical to this position, in addition to being very detail-oriented and possessing expertise in Microsoft Office programs such as Word, Excel, and PowerPoint.

Work Schedule:

Monday through Friday, 9:00 AM to 5:30 PM.



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