Account Management Representative

6 days ago


Brooklyn Park, Minnesota, United States Retail Merchandising Services Full time

Job Summary:

The Retail Account Coordinator will serve as the main contact and company expert for at least one continuity account, providing regular status updates and conducting quarterly analysis to identify additional revenue opportunities.

Key Responsibilities:

  • Develop and maintain strong relationships with clients to ensure seamless service delivery and identify new business opportunities.
  • Collaborate with Account Managers to complete photo review, comment review, and auditing of submitted reports to ensure accuracy and quality.
  • Analyze and recap reports with clients throughout service delivery to provide essential, actionable feedback.
  • Ensure field rep coverage is obtained utilizing RMS reps and third-party merchandisers as needed.
  • Provide exceptional customer service to office staff and field reps, addressing all service-related questions and concerns.

Requirements:

  • Bachelor's degree in business or related field, or equivalent years of experience.
  • Minimum of 2-4 years of experience working for a big box retailer in a Team Lead, ETL, Department Supervisor, or equivalent role.
  • Strong understanding of retail best practices, procedures, and systems.
  • Strong organizational skills, with the ability to manage multiple high-priority initiatives simultaneously.
  • Outstanding analytical abilities and a dedication to continuous improvement through technology and process.
  • Strong business communication skills, including written, verbal, and presentation skills, with expertise in Microsoft Office programs such as Word, Excel, and PowerPoint.

Work Schedule:

Monday through Friday, 9:00 AM to 5:30 PM.


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