Parts Sales Specialist

2 weeks ago


Youngstown, Ohio, United States FYDA FREIGHTLINER GROUP Full time
Job Overview

Location
Youngstown, OH

Position Summary

The Parts Sales Specialist plays a crucial role in delivering exceptional service to customers seeking parts for their vehicles. This position is responsible for assisting both retail and shop customers in identifying and acquiring the necessary components for their needs.

Key Responsibilities:

  • Engage with customers at the parts counter, through electronic communication, and via telephone to provide expert guidance on parts selection.
  • Communicate the availability and pricing of parts while ensuring customers are informed about related products and ongoing promotions.
  • Coordinate with warehouse staff to manage order fulfillment and ensure timely delivery of parts to customers.
  • Report to the Parts Manager regarding inventory shortages and assist in sourcing out-of-stock items from external suppliers.
  • Follow up on back-ordered parts to keep customers updated on their orders.
  • Proactively reach out to assigned accounts to maintain relationships and identify sales opportunities.
  • Document lost sales in the tracking system to help analyze demand trends.
  • Participate in training sessions to stay informed about new products and updates in the industry.

Qualifications:

Education and Experience:

A high school diploma or equivalent is required, along with a foundational understanding of automotive and truck components.
  • Strong verbal communication skills are essential.
  • Basic proficiency in business mathematics.
  • Familiarity with computer systems and software.
  • A general mechanical aptitude is preferred.

Physical Requirements:

The physical demands of this role include:
  • Ability to walk, stand, kneel, crouch, reach, and lift as needed.
  • Capability to carry weights ranging from 10 to over 100 pounds, depending on the task at hand.

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