Chocolate Experience Educator

1 week ago

San Francisco, California, United States Dandelion Chocolate Full time
About the Role

Dandelion Chocolate is seeking a skilled and passionate Chocolate Experience Educator to join our team. As a key member of our Chocolate Experience Team, you will be responsible for delivering exceptional chocolate experiences to our guests, including leading classes, tours, and tastings. If you have a passion for education, a deep respect for quality handmade products, and a near-magical ability to share our story with guests, we want to hear from you.

Responsibilities
  • Lead Experiences: Facilitate the setup and execution of experiences, including leading classes like chocolate making or truffle making, tours for adults and youth, chocolate tastings, off-site events, and private events such as birthday parties and corporate outings.
  • Build Relationships: Develop trusting relationships and clear communication throughout the organization so that team members in all departments are excited to work with you, even when they're at their busiest.
  • Above-and-Beyond Service: Connect with and ensure that guests have intimate and exceptional experiences for each event and class that leads to deeper engagement with chocolate.
  • Travel: Occasional travel in and around the San Francisco Bay Area and the United States for chocolate festivals, food shows, and promotional events.
  • Chocolate Making Expertise: Continue to develop your chocolate knowledge by reading the blog, sourcing guide, and engaging in internal education opportunities.
  • Area of Ownership: Over time, develop expertise in one of the following areas: brand alignment, children's programs, inventory, factory tours, creation experiences, social media content, or team training.
Requirements
  • Availability: This role requires evening and weekend availability with a Thursday-Sunday work schedule.
  • Training: Within the first 90 days, complete our training program, including obtaining a food handler's certificate, shadowing chocolate production, safety training, and training to lead factory tours for adults and children.
  • Language and Communication Skills: Fluent written and spoken English and the ability to communicate with diverse groups of people.
  • Teaching and Public Speaking: Ability to engage with guests as a representative of Dandelion Chocolate and comfortable teaching and leading tours, events, and classes.
  • Prior teaching experience: Experience teaching, in education, leading tours, or assisting with events or equivalent experience required.
  • Organizational Skills: Prior experience developing and maintaining checklists, training manuals, and documentation for a team.
  • Tech Skills: Comfortable using tools like Google Drive, Word, Calendar, Keynote, and event booking software.
  • Physical Stamina: Ability to lift 30-40 pounds of equipment or product and be on your feet for extended periods of time.

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