Chocolate Service Associate

1 week ago

San Francisco, California, United States Ghirardelli Chocolate Company Full time
Job Overview

Ghirardelli Chocolate Company is seeking a skilled and enthusiastic individual to join our team as a Busser (GCM). As a key member of our Restaurant and Retail division, you will play a vital role in delivering exceptional Guest service and maintaining the highest standards of cleanliness and presentation in our dining areas.

Key Responsibilities
  • Provide outstanding Guest service, ensuring a positive experience for all customers
  • Maintain the dining floor to Company Standards of cleanliness, arrangement, and display, creating a welcoming and inviting atmosphere
  • Develop and maintain detailed knowledge of all products, pricing, and Company History to effectively engage with Guests and create up-sell opportunities
  • Utilize knowledge of products and pricing to satisfy Guest inquiries and create opportunities for additional sales
  • Follow Food Safety guidelines and maintain all table tops, serve ware, floors, and trash receptacles in a clean and sanitary condition
  • Ensure all Fountain and Condiment supplies are stocked and in good condition, both on the sales floor and behind the Fountain Area
  • Maintain the stockroom in a clean and orderly fashion, optimizing storage and retrieval efficiency
  • Clean windows and mirrors as needed, or when directed by a Supervisor/Manager
  • Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
  • Properly Set Up, Maintain, and Break Down dining areas, ensuring seamless transitions and efficient operations
  • Replenish various server items throughout the day as needed, such as napkins, spoons, creamer, sugars, etc.
  • Keep knowledge level current of all fountain products and their required preparation
  • Perform "Semi-Table Service" function as part of overall Guest Satisfaction
  • Empty trash cans and assist with trash runs, maintaining the trash storage area
Requirements
  • Strong oral and written communication skills, with the ability to effectively engage with Guests and Team Members
  • Ability to work with little or no supervision, demonstrating independence and self-motivation
  • Ability to work with a diverse work team and meet adversity with professionalism and a positive attitude
  • Ability to manage time effectively, prioritizing tasks and meeting deadlines
  • Ability to maintain a smile, pleasant demeanor, and provide Superior Guest Service
  • Ability to operate a dishwashing machine, ensuring cleanliness and efficiency
Education and Work Experience
  • Must be 18 years old
  • High school diploma preferred

Hourly Rate: $20.15/hr

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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