Chocolate Service Associate
5 days ago
Ghirardelli Chocolate Company is seeking a skilled and enthusiastic individual to join our team as a Busser (GCM). As a key member of our Restaurant and Retail division, you will play a vital role in delivering exceptional Guest service and maintaining the highest standards of cleanliness and presentation in our dining areas.
Key Responsibilities- Provide outstanding Guest service, ensuring a positive experience for all customers
- Maintain the dining floor to Company Standards of cleanliness, arrangement, and display, creating a welcoming atmosphere for Guests
- Develop and maintain detailed knowledge of all products, pricing, and Company History to effectively engage with Guests and create up-sell opportunities
- Utilize knowledge of products and pricing to satisfy Guest inquiries and create opportunities for additional sales
- Follow Food Safety guidelines and maintain all table tops, serve ware, floors, and trash receptacles in a clean and sanitary condition
- Ensure all Fountain and Condiment supplies are stocked and in good condition, both on the sales floor and behind the Fountain Area
- Maintain the stockroom in a clean and orderly fashion, optimizing storage and retrieval of supplies
- Clean windows and mirrors as needed, or when directed by a Supervisor/Manager
- Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
- Properly Set Up, Maintain, and Break Down dining areas, ensuring a seamless Guest experience
- Replenish various server items throughout the day as needed, such as napkins, spoons, creamer, sugars, etc.
- Keep knowledge level current of all fountain products and their required preparation
- Perform "Semi-Table Service" function as part of overall Guest Satisfaction
- Empty trash cans and assist with trash runs, maintaining the trash storage area
- Strong oral and written communication skills
- Ability to work with little or no supervision
- Ability to work with a diverse work team and meet adversity with professionalism
- Ability to manage time effectively
- Ability to maintain a smile, pleasant demeanor, and provide Superior Guest Service
- Ability to operate a dishwashing machine
- Must be 18 years old
- High school diploma preferred
Hourly Rate: $20.15/hr
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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