Customer Service Director

5 days ago


Dallas, Texas, United States Mestex Full time
Job Description

Job Summary:

Mestex is seeking an experienced Customer Service Manager to oversee our Inside Sales and Parts Sales departments, ensuring seamless operations, excellent customer service, and enhanced team performance.

Key Responsibilities:

  • Support the Existing Distribution Channel:
    • Establish and monitor performance metrics for inside application support personnel.
    • Develop programs and procedures that enhance teamwork and response times.
    • Implement programs and procedures that manage and improve the handling of "specials."
  • Sales Order Processing:
    • Set and monitor performance metrics for order processing personnel.
    • Establish programs and procedures that reduce queuing time.
  • Customer Service Management:
    • Oversee all customer service activities to ensure timely and accurate responses to customer inquiries and issues.
    • Develop and implement customer service policies and procedures to improve customer satisfaction and loyalty.
    • Monitor customer service metrics and take corrective actions as needed.
    • Train and mentor customer service representatives to ensure they have the skills and knowledge to perform their roles effectively.
  • Evaluate and Improve the "Front End" Process:
    • Manage order information flow from receipt to engineering hand-off.
    • Implement programs and processes that maximize the advantages of ERP software.
    • Manage EDI and "near-EDI" interfaces with customer purchasing and IT departments.
  • Quality and Environmental Management:
    • Conform to all Quality and Environmental Management System policies, objectives, and obligations.
  • Additional Responsibilities:
    • Perform other related duties and responsibilities as assigned.

Requirements:

  • Experience with commercial/industrial/institutional air handling and air conditioning products.
  • 5+ years in a Business-to-Business commerce position.
  • Experience with logistics, fulfillment processes, and customer service management.
  • Strong oral and written communication skills.
  • Familiarity with CRM software applications.
  • Presentation experience including Word, Excel, and PowerPoint applications.


  • Dallas, Texas, United States thryvlgbt Full time

    Customer Service Leadership OpportunityWe are seeking a seasoned Customer Service Director to lead our contact center team in Atlanta, GA. The successful candidate will be responsible for managing and guiding a team of customer service representatives to deliver exceptional service and satisfaction.Key Responsibilities:Manage and lead a team of customer...


  • Dallas, Texas, United States Service King Full time

    Position Title: Customer Experience RepresentativeDepartment: OperationsReports To: General ManagerAbout Us:Service King has been a leader in the collision repair sector for over 45 years, serving customers across 24 states. We are dedicated to fostering a safe and rewarding work environment, with a mission centered on delivering exceptional repairs and...


  • Dallas, Texas, United States Service King Full time

    Position Title: Customer Experience RepresentativeDepartment: OperationsReports To: General ManagerAbout Us:Service King has been a leader in the collision repair sector for over 45 years, serving customers across 24 states. We are dedicated to fostering a safe and rewarding work environment, with a mission centered on delivering exceptional repairs and...


  • Dallas, Texas, United States Service King Full time

    Position OverviewThe role of the Customer Experience Associate is pivotal in our Customer Care Center. This position involves providing exceptional support to our clients, insurance partners, and vendors.About UsService King Collision Repair Centers is a leading provider in the collision repair industry, dedicated to delivering high-quality repairs backed by...


  • Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of residential garage door repair and maintenance services. With over 100 locations across the country, our team of certified technicians repair and install garage doors and openers for homeowners.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service...


  • Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of residential garage door repair services with over 100 locations nationwide. Our company has been franchising since 1999 and has established itself as a trusted brand in the industry.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to...


  • Dallas, Texas, United States Texas Family Fitness Full time

    Job OverviewWe are seeking a seasoned professional to lead our customer service team at Texas Family Fitness. As a Customer Service Manager, you will be responsible for overseeing the delivery of exceptional customer experiences across all touchpoints.Key ResponsibilitiesTeam Leadership: Lead and motivate a high-performing customer service team to achieve...


  • Dallas, Texas, United States Pilot Freight Service Full time

    **Job Summary:**The Customer Service Agent is responsible for providing exceptional customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.**Key Responsibilities:**Frequent and accurate communication to customers, cartage agents, and other station and company personnel.Provide...


  • Dallas, Texas, United States Highway Full time

    About Highway:We are a leading freight tech provider in North America, serving the largest freight brokers in the industry. Our mission is to protect our customers' networks, prevent fraud, and increase transparency. We prioritize serving and protecting our customers, and we're proud of our customer referrals and testimonials.**Job Summary**We're seeking an...


  • Dallas, Texas, United States Chick-fil-A Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Restaurant Operations Manager at Chick-fil-A. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently...


  • Dallas, Texas, United States CAE Full time

    About This Role About This RoleThe Customer Success Director plays a pivotal role in shaping the strategic direction for managing the interface between Customers, Operations, and Sales for all training events across the Americas. This position oversees the Account Executive (AE) team, which serves as the primary point of contact for both existing and newly...


  • Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. Our team of certified technicians repair over 1000 garage doors every day, and we also sell and install a wide selection of garage doors and garage door openers.Job SummaryWe are seeking a highly skilled and...


  • Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServiceWe are a leading provider of residential garage door solutions with a nationwide presence. Our dedicated technicians repair over 1000 garage doors daily, showcasing our expertise and commitment to customer satisfaction.Our MissionTo deliver exceptional garage door repair services, ensure customer satisfaction, and recognize...


  • Dallas, Texas, United States The University of Texas Southwestern Medical Center Full time

    Job Summary:The University of Texas Southwestern Medical Center seeks a highly skilled and experienced Environmental Services Manager to provide leadership and direction to the department team members. As a key member of the department, the successful candidate will be responsible for managing the operational workflow to deliver high-quality service and...


  • Dallas, Texas, United States Dallas Independent School District Full time

    Job Summary:The Dallas Independent School District seeks a highly skilled and experienced Executive Director to lead the instructional service delivery system. As a key member of the district's leadership team, this individual will work closely with division deputy chiefs, executive directors, and school principals to drive improvement and efficiency in...


  • Dallas, Texas, United States US Oncology Full time

    About the RoleWe are seeking a highly experienced and strategic Executive Director of Contact Center Operations to lead our call center and drive transformative technology initiatives. This role is crucial in shaping the patient experience and optimizing our operational efficiency.Key Responsibilities:Lead and optimize call center operations, ensuring...


  • Dallas, Texas, United States ARAMARK Refreshment Services, Inc. Full time

    Job DescriptionAramark Healthcare+ is seeking a Patient Services Manager at a prestigious medical center in the United States.Key ResponsibilitiesLeadershipUtilize Aramark's coaching model to engage and develop team members to their fullest potentialReward and recognize employees for their outstanding performanceEnsure individual and team performance meets...


  • Dallas, Texas, United States Highway Full time

    About Highway:Highway is a leading freight technology provider in North America, serving the largest freight brokers in the industry. Our mission is to protect brokers' networks, prevent fraud, and increase transparency. We prioritize serving and protecting our customers, and our customer referrals and testimonials are a testament to our success.Role...


  • Dallas, Texas, United States Service King Full time

    Job SummaryThe Customer Experience Representative is a key member of the Service King team, responsible for delivering exceptional customer service throughout the repair process. This role requires a high level of customer service, communication skills, and a positive attitude.Key ResponsibilitiesReview with customers and walk through high-level repair...


  • Dallas, Texas, United States Methodist Health System Full time

    Job Summary:As a key member of the Methodist Health System team, the Environmental Services Director plays a vital role in ensuring the highest standards of cleanliness and safety in our facilities. This leadership position is responsible for directing the Environmental Services department, overseeing the supervision of staff, and implementing training...