Customer Service Director

6 days ago


Dallas, Texas, United States Chick-fil-A Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Restaurant Operations Manager at Chick-fil-A. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality, service, and cleanliness are consistently met.

Key Responsibilities
  • Guest Experience: Deliver exceptional customer service by ensuring that every guest has a positive experience in our restaurant.
  • Team Leadership: Lead and develop a high-performing team of restaurant staff, providing coaching, training, and feedback to ensure that they have the skills and knowledge needed to succeed.
  • Operations Management: Oversee the efficient operation of the restaurant, including managing inventory, scheduling, and maintaining a clean and safe environment.
  • Quality Control: Ensure that all food and beverages meet our high standards of quality, and that our restaurant is consistently clean and well-maintained.
  • Problem-Solving: Identify and resolve any issues that may arise, and implement solutions to prevent similar problems from occurring in the future.
Requirements
  • Experience: At least one year of experience in a restaurant management or leadership role.
  • Skills: Excellent communication and leadership skills, with the ability to motivate and inspire a team to achieve high levels of performance.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Availability: Availability to work a variety of shifts, including evenings, weekends, and holidays.
Benefits
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits Package: A comprehensive benefits package, including health insurance, life insurance, and paid time off.
  • Professional Development: Opportunities for professional development and growth within the company.
  • Flexible Scheduling: Flexible scheduling to accommodate your needs.
About Chick-fil-A

Chick-fil-A, Inc. is a family-owned and privately held restaurant company founded in 1967 by S. Truett Cathy. We are committed to serving the local communities in which our restaurants operate, and to providing our guests with a positive and memorable dining experience.



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