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Front Desk Supervisor

2 months ago

Chesapeake, Virginia, United States Sport & Health Full time
Job Summary

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Sport & Health. As a key member of our management team, you will be responsible for leading a team of Front Desk Attendants and ensuring that our members receive exceptional service.

Key Responsibilities
  • Lead and motivate a team of Front Desk Attendants to achieve exceptional service standards
  • Supervise and coordinate the day-to-day operations of the Front Desk, including staff scheduling, time and attendance, and payroll
  • Implement and maintain high standards of customer service, ensuring that all members receive a welcoming and professional experience
  • Recruit, train, and develop Front Desk staff to ensure they have the skills and knowledge to provide exceptional service
  • Monitor and analyze sales and revenue data to identify opportunities for growth and improvement
  • Develop and implement strategies to increase sales and revenue, including promotions and marketing initiatives
  • Collaborate with other departments to ensure seamless communication and coordination
  • Ensure compliance with company policies and procedures, including health and safety regulations
  • Perform other duties as required to support the smooth operation of the Front Desk
Requirements
  • High school diploma or equivalent required; management experience preferred
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
  • Basic computer skills, including Microsoft Office and email
  • Ability to maintain confidentiality and handle sensitive information
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Complimentary membership and guest privileges
  • Discounts on personal training, mind and body classes, and other services
  • Employee referral program