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Customer Service Representative

2 months ago

Coppell, Texas, United States Harris & Harris Full time
Job Title: Customer Care Advocate

Harris & Harris is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Advocate. As a key member of our revenue recovery team, you will play a critical role in helping our customers find solutions to their past due electric and gas services.

Responsibilities:

  • Set up payment plans and document account issues to ensure timely resolution
  • Represent our clients in a positive, professional, and ethical manner while exceeding customer and company expectations
  • Follow collection laws, processes, and procedures to ensure compliance
  • Identify and escalate priority issues to the leadership team for prompt resolution
  • Accurately process and record call transactions to maintain accurate records
  • Stay current on system changes, collection law updates, and training to ensure expertise
  • Manage call time effectively to meet performance criteria objectives

Qualifications:

  • Excellent phone etiquette with the ability to speak clearly and professionally
  • Experience in debt collections, call center work, or soft sales is a plus
  • Must have a friendly and positive approach to difficult situations
  • Ability to remain calm under pressure
  • Type at least 25 wpm with >85% accuracy

Why Harris & Harris?

Harris & Harris is a premier, full-service revenue recovery firm with over 50 years of experience in the utilities, government, and healthcare markets. We pride ourselves on our commitment to excellence, customer service, and employee satisfaction. Our team is dedicated to helping businesses recover revenue and provide world-class customer service.

Our Culture:

We value our employees and strive to create a positive and inclusive work environment. We offer competitive wages, benefits, and opportunities for growth and development. Our team is passionate about giving back to the community and has partnered with various organizations to support local causes.

Equal Opportunity Employer:

Harris & Harris is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment.