Customer Experience Representative
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, email, and live chat.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide proactive support to customers, anticipating and addressing their needs
- Utilize internal and external technology to manage order fulfillment and resolve customer issues
- Collaborate with team members to achieve business objectives and drive customer satisfaction
Requirements:
- 1-2 years of customer service experience via phone, email, and live chat
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Flexibility to work evenings, weekends, and holidays
What We Offer:
- $40,000 base salary with bi-annual bonuses and equity
- Training is fully paid
- Competitive benefits package, including medical, dental, and vision insurance
- 401K matching and monthly credits for attending live events
About Vivid Seats:
Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections.
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