Bilingual Customer Service Representative
5 days ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at American First Finance. As a key member of our customer support team, you will be responsible for providing exceptional service to our merchants and customers, ensuring their needs are met and exceeded.
Key Responsibilities- Assist merchants with questions and concerns regarding our financial solutions, providing troubleshooting tips and guidance through our web portal.
- Deliver a first-class customer experience, embodying our Core Values and driving customer engagement.
- Maintain up-to-date knowledge of all relevant regulations and compliance codes, participating in training sessions to ensure compliance.
- Facilitate the underwriting process, providing support and guidance to merchants and customers throughout the application and funding process.
- Bilingual skills in English and Spanish (a plus).
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Typing skills with proper grammar and attention to detail.
- Experience with strict adherence to company collections policies.
- Polite, professional, and courteous communication skills.
- Competitive compensation and benefits package.
- Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits.
- High-growth organization with advancement opportunities.
- Diverse, Collaborative, and Fun Work Environment.
- Servant Heart: Putting customers and colleagues first, serving their needs, and driving engagement.
- Dare To Be Different: Adaptable, creative, and courageous, challenging the status quo and seeking out different ideas and perspectives.
- Embrace Change: Seeing change as core to our survival, and our ability to manage change as a prerequisite to new opportunities.
- Get Stuff Done: Doing whatever it takes to get the job done right, inspecting what we expect, and taking ownership of our actions.
- No Drama: Controlling the things we can control, finding solutions, and minimizing complaint.
- Walk The Talk: Doing what we say we are going to do, maintaining the highest standards of performance, and always doing the right thing.
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