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Director of Technical Content and Training

2 months ago

Chattanooga, Tennessee, United States Astec Industries Full time
About the Role

We are seeking a highly skilled and experienced Director of Technical Content and Training to join our team at Astec Industries. As a key member of our organization, you will be responsible for directing and supporting the assessment of customer and organizational needs specific to the design, implementation, and evaluation of technical content and programs that facilitate effective diagnostics, troubleshooting, repair, and learning development for internal and external customers.

Key Responsibilities
  • Establish, adapt, and execute organization-wide efforts to develop technical publications and training content, and curriculum for Astec Industries Infrastructure Solutions Group (IS) product lines.
  • Manage content development in a data-driven manner, and in full alignment with divisional strategic imperatives.
  • Primary publisher for all customer-facing technical content, including product operation and maintenance manuals, service and repair manuals, service bulletins, technical training content, parts manuals, and video content.
  • Drive organizational initiatives and core values through learning development.
  • Create organizational training objectives, strategies, and delivery methods to drive desired results.
  • Analyze current and future machine operation and service requirements to identify training needs and develop training programs.
  • Utilize instructional design and adult learning methodologies to design and develop training solutions in a variety of formats to influence and contribute to a service culture.
  • Manage the maintenance and execution of the learning management system, including standards of performance and evaluation of results.
  • Utilize cross-functional teams to ensure technical training needs are identified, prioritized, and delivered.
  • Prepare, oversee, and monitor the overall publications and training development budget to assure effective management of resources.
  • Measure the impact of various learning programs to ensure defined outcomes are achieved.
  • Manage and facilitate online access to published technical documents.
  • Establish and continuously improve publishing standards and best practices.
  • Manage best use of company resources for supplies and translation services.
  • Serve on industry technical committees and influence policy.
  • Ensure department recognizes and writes with consideration of product liability.
  • Oversee translation of content as required.
  • Adhere to Affirmative Action and Equal Employment Opportunity program guidelines at all times.
  • Follow published safety procedures at all times.
Requirements
  • Bachelor's degree in Instructional Design, Technical Documentation, Communication, Computer Science, Engineering, Industrial Technology, Business, or applicable field. Very significant related on-the-job experience will be considered in lieu of a degree.
  • Minimum of three (8) years supervisory or managerial experience.
  • Information design and architecture, training material development, and/or illustration/graphic design experience preferred.
  • Practical hands-on experience related to diagnostics of electrical and mechanical systems in a prior role is required.
  • Knowledge of manufacturing processes a plus.
  • Experience in technical publication or technical training is preferred, experience in both is highly preferred.
  • Direct customer equipment training and/or dealer equipment training experience preferred.
  • Ability to create, implement, and effectively communicate strategic vision of technical content development and delivery.
  • Strong interpersonal, communication, and presentation skills.
  • Ability to direct content development with consideration of product liability.
  • Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned.
  • Ability to identify problems or potential problems at both a strategic and functional level and make or recommend decisions to resolve the same.
  • Projects strong leadership skills.
  • Excellent organization and time-management skills.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information in one-on-one or small group situations.
Supervisor and Leadership Expectations

Is responsible for the overall direction, coordination, and evaluation of training and tech pubs. and has budget responsibilities. Directly or indirectly manages one (1) to fifteen (15) supervisory and non-supervisory employees to include but not limited to Technical Trainers, Technical Writer(s), and Technical Illustrator(s).

Travel Requirements

20% travel – regional and international