Front End Service Manager
7 days ago
We are looking for a dedicated Customer Service Specialist to join our team at Food Lion. As a key member of the Retail Operations department, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues efficiently. This is an excellent opportunity to develop your communication skills and contribute to the success of our stores.
Main Responsibilities:
* Respond to customer inquiries and resolve issues efficiently
* Provide exceptional customer service, responding promptly to customer needs
* Collaborate with the management team to achieve sales targets and improve customer satisfaction
* Maintain accurate records and reports, including cash variances and sales data
Requirements:
* High school diploma or equivalent preferred
* Excellent communication and customer service skills
* Ability to learn multiple tasks and technical requirements of the job
* Ability to perform the technical requirements of cashier and service center
Working Conditions:
* Stand 100% of the time, frequently walking short distances
* Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
* Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Compensation and Benefits:
* Competitive salary range: $40,000 - $60,000 per annum
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance
About Us:
Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
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