Customer Service Team Lead

23 hours ago


Portsmouth, Virginia, United States Food Lion Full time
Join Our Team as a Customer Service Team Lead

We're looking for a talented individual to lead our customer service team. As a Retail Management Professional, you'll play a vital role in ensuring exceptional customer experiences and driving business growth.

About the Role

This is an exciting opportunity to join our dynamic team as a Customer Service Team Lead at Food Lion. We're committed to empowering our Associates through on-the-job learning opportunities and training, so we can create a positive and inclusive work environment where everyone has the chance to grow and succeed.

Key Responsibilities:
  • Lead and manage a team of Customer Service Associates
  • Provide exceptional customer service and resolve customer complaints
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Maintain a high level of product knowledge and stay up-to-date on company policies and procedures
Requirements:
  • Bachelor's degree in Business Administration or related field
  • Minimum 2 years of experience in retail management or customer service
  • Excellent communication and leadership skills
  • Able to work in a fast-paced environment and adapt to changing situations


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