Customer Service Administrator

7 days ago


Portsmouth, Virginia, United States Dunavant Sea Lane Express LLC Full time

Dunavant Sea Lane Express LLC is seeking a skilled Customer Service Administrator to join our team.

About the Role

This is a challenging and rewarding opportunity for an individual with strong customer service skills to work closely with internal departments, manage customer relationships, and ensure seamless operations. The ideal candidate will possess excellent communication and organizational skills, as well as the ability to work in a fast-paced environment.

Job Description

The Customer Service Administrator will be responsible for:

  • Developing strong working relationships with assigned customers
  • Ensuring all loads are accurately entered into the system and properly dispatched
  • Scheduling pickup and delivery appointments with shippers and consignees
  • Maintaining open communication with customers regarding service failures or other issues
  • Generating quotes and determining commitment levels with sales representatives
  • Managing safety functions, including creating new employee files and processing driver information
  • Assisting with accounts receivables and driver recruitment/retention
  • Performing dispatch functions and other duties as assigned

The successful candidate will have a minimum of three years' experience in customer service or a related field, preferably with intermodal customer service experience.

Requirements

To be considered for this role, you must possess:

  • Professional skills to interact with customers on a corporate level
  • Strong organizational skills and attention to detail
  • Excellent computer skills, including Microsoft Word, Excel, and Outlook
  • Ability to calculate figures and generate quotes
  • Strong analytical and problem-solving skills

The ideal candidate will be able to work independently, prioritize tasks, and maintain accuracy in a fast-paced environment.

Work Environment

This position is based in Portsmouth, VA, and requires minimal physical effort. The successful candidate will be required to stand, walk, and occasionally lift up to 15 pounds.

Compensation

The estimated salary for this role is $60,000 - $80,000 per year, commensurate with experience. This includes opportunities for career growth and professional development within Dunavant Sea Lane Express LLC.



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