Retail Operations Manager: Leadership Role

4 days ago


Portsmouth, Virginia, United States Food Lion Full time
About Food Lion

As a leading grocery store chain, Food Lion is committed to providing exceptional customer service and creating a positive shopping experience for our customers. We are seeking an experienced Retail Operations Manager to join our team.

Job Summary

The Retail Operations Manager will play a critical role in supporting the management and duties of store operations to meet financial and sales goals. This includes building associate and customer relations, promoting a strong culture, and maintaining solid communications with the management team, associates, and throughout the organization.

Key Responsibilities
  • Manage Front End operations including Service Center, Self-Checkout, and Food Lion To-Go, if applicable
  • Hire, train, and develop associates to meet department needs
  • Supervise performance, provide ongoing training, and conduct timely formal performance appraisals
  • Provide leadership, motivation, and customer service excellence within the store
  • Support budgeted financials, operating results, and Food Lion To-Go KPIs
  • Control store expenses through proper ordering, care for supplies and equipment
  • Maintain appearance, quality, variety, workplace safety, food safety, and department sanitation
Requirements
  • High school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques preferred
  • Excellent interpersonal, organizational, communication, and customer service skills
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
  • Ability and willingness to learn multiple tasks and technical requirements
  • Must meet minimum age requirements and physical demands of the position
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as required by state regulations
Estimated Salary

$65,000 - $85,000 per year



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