Customer Service Team Lead

7 days ago


Portsmouth, Virginia, United States Food Lion Full time
Job Overview:

The Customer Service Team Lead at Food Lion plays a pivotal role in delivering exceptional customer experiences. As a key member of the Retail Operations team, you will be responsible for leading by example and ensuring that all customers receive fast, easy, flexible, and friendly service. This is an excellent opportunity to develop your leadership skills and contribute to the success of our stores.

Estimated Salary Range: $40,000 - $60,000 per annum, depending on experience and qualifications.

About the Role:

We are seeking a highly motivated and organized individual to lead our customer service team. In this role, you will be responsible for maintaining high standards of customer service, providing training and guidance to team members, and contributing to the overall success of the store. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to ensure seamless operations and achieve sales targets.

Main Responsibilities:

* Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently
* Train and mentor team members to maintain high standards of customer service and sales performance
* Work collaboratively with the management team to achieve sales targets and improve customer satisfaction
* Maintain accurate records and reports, including cash variances and sales data

Requirements:

* High school diploma or equivalent preferred
* Excellent communication and customer service skills
* Ability to learn multiple tasks and technical requirements of the job
* Ability to perform the technical requirements of cashier and service center

Working Conditions:

* Stand 100% of the time, frequently walking short distances
* Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
* Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

What We Offer:

* Competitive salary range: $40,000 - $60,000 per annum
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Comprehensive benefits package, including medical, dental, and vision insurance

About Us:

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

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