Customer Service Relationship Specialist

1 week ago


Portsmouth, Virginia, United States Dunavant Sea Lane Express LLC Full time
Job Summary

We are seeking a highly skilled Customer Service Relationship Specialist to join our team at Dunavant Sea Lane Express LLC. As a key member of our operations team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring timely and efficient execution of their logistics needs.

About the Role:

  • Develop and maintain effective working relationships with assigned customers, providing exceptional customer service and support.
  • Enter all loads into the system, ensuring accurate and timely documentation of customer information and shipment details.
  • Schedule pickup and delivery appointments, coordinating with shippers and consignees to ensure seamless execution of customer moves.
  • Communicate effectively with customers, keeping them informed of service failures or any other issues that may arise during the booking and shipment process.
  • Document customer expectations for each assigned customer, ensuring that their needs are met and exceeded.
  • Generate quotes, determining commitment levels with sales representatives, and ensuring accurate pricing and billing.
  • Manage daily workstation activities, adhering to start-of-day, continuous day, and end-of-day processes.
  • Prioritize tasks efficiently, handling multiple responsibilities, and meeting deadlines.

Requirements:

  • Minimum 3 years of experience in customer service or customer service relationship roles, preferably in the logistics industry.
  • Excellent communication, organizational, and problem-solving skills.
  • Able to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
  • Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

About Us:

Dunavant Sea Lane Express LLC is a leading provider of logistics solutions, dedicated to delivering exceptional service and support to our customers. Our team is passionate about exceeding customer expectations, and we are committed to fostering a positive and inclusive work environment.

Compensation:

The estimated salary for this role is $55,000 - $65,000 per year, commensurate with experience and qualifications. Benefits include a comprehensive health insurance package, retirement plan, and opportunities for professional growth and development.



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