Customer Service Representative
4 days ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Saica Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of satisfaction.
Key Responsibilities:
- Customer Service: Coordinate customer service activities with plant logistics and production departments to achieve the highest degree of customer retention and satisfaction levels.
- Order Management: Monitor and manage order intake to ensure fulfillment of specific requirements such as minimum order quantities, prices, delivery times, origination cost recharge, stock management, etc.
- Communication: Coordinate actions with other departments, such as logistics and production, to fulfill customer expectations on service (OTIF) and ad hoc assistance.
- Customer Requests: Manage customer requests and inquiries in a timely and professional manner.
- Platform Management: Maintain an accurate and up-to-date platform with customer information, sales, and commercial activity.
- Meetings and Reviews: Attend and contribute to customer review meetings to ensure that customer needs are met and expectations are exceeded.
- Problem Solving: Participate actively in the problem-solving process when analyzing customer complaints and credit related to service issues/non-conformities.
- Process Improvement: Participate in the definition and implementation of processes aimed at improving the efficiency of the customer service team.
- Collaboration: Work with Operations to drive and improve levels of customer satisfaction.
- Compliance: Comply with the SPK sales approach described in the SSS manual and communication and reporting procedures for securing a perfect alignment with all SPK stakeholders.
- Training and Development: Actively participate in own training program definition and implementation, supporting new training initiatives and reporting any skills that need improvement.
Requirements:
- Education: High school diploma or equivalent.
- Experience: 2+ years of customer service experience, preferably in a corrugated packaging business.
- Skills: Excellent organizational skills, ability to communicate concisely and effectively, strong focus on details and results.
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