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Customer Service Representative

2 months ago

Cincinnati, Ohio, United States Home Goods Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.

Key Responsibilities:

  • Customer Service: Engage and interact with all customers, embodying customer experience principles and philosophy.
  • Store Maintenance: Maintain a clean and organized store environment, adhering to all operational, merchandise, and loss prevention standards.
  • Merchandising: Accurately process and prepare merchandise for the sales floor, following company procedures and standards.
  • Recovery: Initiate and participate in store recovery as needed throughout the day.
  • Teamwork: Work effectively with peers and supervisors to achieve business goals.

Requirements:

  • Customer Service Skills: Possess excellent customer service skills, with the ability to respond appropriately to changes in direction or unexpected situations.
  • Communication and Organizational Skills: Possess strong communication and organizational skills, with attention to detail.
  • Flexibility: Able to work a flexible schedule to support business needs.
  • Physical Demands: Capable of lifting heavy objects with or without reasonable accommodation.

Benefits:

  • Associate Discount: Receive a discount on purchases made in-store.
  • 401(k) Associate Contributions: Eligible for 401(k) associate contributions.
  • Medical/Dental/Vision: Eligible for medical, dental, and vision benefits.
  • Short/Long Term Disability: Eligible for short and long-term disability benefits.
  • Life Insurance: Eligible for life insurance benefits.
  • Short/Long Term Disability: Eligible for short and long-term disability benefits.
  • Auto/Home Insurance Discounts: Eligible for auto and home insurance discounts.
  • Scholarship Program: Eligible for a scholarship program.
  • Adoption Assistance: Eligible for adoption assistance.