Customer Service Representative

4 weeks ago


Ithaca, New York, United States Alternatives Federal Credit Union Full time

Member Relations Specialist Role

Alternatives Federal Credit Union is seeking a dedicated professional to join our Member Services Team as a Member Relations Specialist.

About Us

Alternatives FCU is a Community Development Financial Institution (CDFI) credit union serving Tompkins and surrounding counties. We pride ourselves on finding solutions for those left behind by mainstream financial institutions.

Our Mission

We share a common goal of expanding economic opportunity in low-income communities by providing access to fair financial products and services for local residents and businesses.

Job Responsibilities

As a Member Relations Specialist, you will provide exceptional customer service to members by assisting with transactions, explaining products, and offering solutions via email, phone, and chat.

Requirements

Applicants should be available to work full-time until 5 pm on weekdays and two Saturdays per month at an overtime rate.

Ideal Candidate

The ideal candidate will be mission-driven, have strong communication skills, attention to detail, and the ability to work in a team-based environment.

Preferred Qualifications

A high school diploma or GED is required. Experience working or volunteering with social justice organizations, community development groups, CDFIs, or other organizations supporting our target market, including low-income and BIPOC communities, is preferred.

Additional Requirements

Previous customer service experience in a financial setting and a notary license are helpful.

Equal Opportunity Employer

Alternatives FCU is committed to diversity in the workforce and encourages all interested applicants to apply, especially those who are low-income or identify as Black, Indigenous, or Person of Color.



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