Customer Service Representative

2 months ago


Sugar Land, Texas, United States Houston Consumer Connect Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Houston Consumer Connect. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and providing product information to existing and potential customers.

Key Responsibilities
  • Customer Service: Provide friendly and professional customer service via phone, email, or in-person interactions.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively address customer inquiries.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, including customer information and product inquiries.
  • Team Collaboration: Participate in team meetings and training sessions to stay informed about new products, services, and company initiatives.
Requirements
  • Experience: 1-3 years of experience in customer service, sales, or a related field.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Emotional Intelligence: High emotional intelligence and people skills, with the ability to remain calm and composed in high-pressure situations.
  • Teamwork: Ability to work independently or as part of a team, with a strong focus on collaboration and customer satisfaction.


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